OL2000: (CW) Upgraded Outlook Does Not Prompt for E-mail Configuration (222439)

The information in this article applies to:

Microsoft Outlook 2000

This article was previously published under Q222439

NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".

SYMPTOMS

If you previously installed Outlook 97, but never configured the program to send or receive e-mail, and then installed Outlook 2000 choosing the Corporate or Workgroup installation, you are not prompted to enter your e-mail configuration.

CAUSE

Outlook 2000 detects the presence of the file, Outlook.prf, which is installed by Outlook 97 to provide a No E-mail profile for first-time users. If there is no profile containing e-mail information in Outlook 97, Outlook 2000 uses the information in Outlook.prf and starts a profile containing only the Outlook Address Book and personal folders.

RESOLUTION

Manually add and configure the e-mail service you want to use.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

When this condition exists, Outlook starts with the Outlook Address Book and personal folders in the MAPI profile. If you need e-mail access or information sharing, add a MAPI service to the profile.

For additional information about adding MAPI services in the Outlook Corporate or Workgroup mode, please see the following article in the Microsoft Knowledge Base:

195478 OL2000: (CW) User Profiles and Information Services

REFERENCES

For additional information about Outlook installation modes, please see the following article in the Microsoft Knowledge Base:

195479 OL2000: What Setup Option Should I Choose When I Install Outlook

195507 OL2000: Switching from One Installation Type to Another

Modification Type:	Major	Last Reviewed:	9/29/2003
Keywords:	kbbug kbnofix KB222439