Some print options not available with HTML messages (222320)


The information in this article applies to:

  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2002
  • Microsoft Outlook 2000
This article was previously published under Q222320

SYMPTOMS

When you print an HTML formatted message using the Memo print style, you may not be able to select the options for number of copies, number of pages, collate copies, print preview, or select printer name. "Start each item on a new page," Page Setup, and Define Styles may also be unavailable. Messages formatted as Rich Text or Plain Text allow you to change these print settings.

CAUSE

If you click to select an HTML message in your Inbox, and then on the File menu, click Print with the Memo print style selected, the options to choose the name of the printer, the number of copies to print, and the pages to print, are not available. If you follow the same procedures with a message that is not in HTML format, or choose a different print style, such as Table Style, these options are available. To print an HTML formatted message in Memo style, Outlook must render the HTML contents of the message by using the browser controls. This rendering engine uses a different printing dialog box.

RESOLUTION

Double-click the message to open it, and then on the File menu, click Print. This method uses the same Print dialog box as Microsoft Internet Explorer, allowing you to choose the printer, number of copies, and which pages to print.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

This does not apply only to e-mail messages, but also to Notes, Tasks and Journal items.

If your default message format is HTML, and if you select more than one Task, and then choose the Memo Style in the Print dialog box, the Page Setup and Define Styles buttons, and the Start each item on a new page print option are not available. For more information about selecting the printer name when printing HTML messages, click the following article number to view the article in the Microsoft Knowledge Base:

222244 No printer selection printing from Print Preview

Modification Type:MajorLast Reviewed:3/1/2006
Keywords:kbbug kbnofix KB222320
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