Round-trip RTF message may cause a fault in Outlook 97 (218913)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q218913

SYMPTOMS

If you use Microsoft Outlook 2000 to respond to a message that was received from someone using Microsoft Outlook 97, a failure may occur in the Outlook 97 user's computer. This can occur when the following conditions are true:
  • The Outlook 97 user sent the message using the Internet Mail service.
  • The Outlook 97 user sent the message in Microsoft Outlook rich-text format (RTF).
  • You responded to the message in the same format.

RESOLUTION

Respond to the Outlook 97 user in Plain Text format or have the Outlook 97 user install the Internet Mail Enhancement Patch (IMEP) for Outlook 97.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

REFERENCES

For additional information from the Outlook 97 perspective, please see the following article in the Microsoft Knowledge Base:

213025 OL97: Round-trip RTF Message May Cause a Fault in Outlook

Modification Type:MajorLast Reviewed:12/3/2004
Keywords:kbbug kbpending KB218913
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