You receive "Out of memory" error messages when you run Office 2000 programs (218864)


The information in this article applies to:

  • Microsoft Excel 2000
  • Microsoft Outlook 2000
  • Microsoft PowerPoint 2000
  • Microsoft Word 2000
This article was previously published under Q218864
For a Microsoft Office version of this article, see 165985.

SYMPTOMS

When you run a Microsoft Office program, you may receive one or more of the following error messages when you try to save or print a file:
Out of memory.
Not enough memory to display completely.
Your file could not be printed due to an error on printer name.
This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
If you click Details, an error message similar to the following appears:
Program caused an invalid page fault in module MSO9.DLL at <address>.
Where <Program> is the Office application that you are using when the error occurs.

Additionally, the amount of available random access memory (RAM) in your system and graphics device interface (GDI) memory heaps may drop to a very low level, perhaps 10 percent or less.

These problems may occur especially in Microsoft Outlook if you are using Microsoft Word as your e-mail editor.

CAUSE

These problems may occur if the following conditions are true:
  • A printer driver for any of the following printers is installed on your computer:
    • HP DeskJet 660C
    • HP DeskJet 670c
    • HP DeskJet 672c
    • HP DeskJet 680C
    • HP DeskJet 690C
    • HP DeskJet 694C
    • HP DeskJet 820
    • HP DeskJet 820C
    • HP DeskJet 820CSE
    • HP DeskJet 870Cse
    • HP DeskJet 870Cxi
    • HP DeskJet 890c
    • HP LaserJet 6P
    • HP LaserJet 4000
    • Techtronix Phaser
  • One of these printers is the default printer.

WORKAROUND

You may be able to reduce the effects of this problem by using one of the following methods:
  • It is possible that using an earlier version of the printer driver will correct the problem. However, this has not been confirmed by Microsoft.
  • It is also possible that the latest version of the printer driver will correct the problem. The latest versions of the printer drivers can be downloaded from the following Hewlett-Packard World Wide Web site:

    http://www.hp.com/

    Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
  • Before you start the Microsoft Office program or any other program in which the problem may occur, set the default printer to a printer that is different from the printers listed in this article.
  • If you must use one of the printers listed in this article, do not print or view the document in print preview unless it is necessary. Every time you use the printer driver, more memory is lost in your system and graphics device interface (GDI) memory heaps.
  • Save your work often.
  • If you start to experience problems that are related to memory, save your work, quit all open programs, and then restart your computer.

MORE INFORMATION

The printers listed in this article do not contain their own memory; instead, the printer drivers are designed to use the computer memory when rendering and processing print jobs.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:8/9/2004
Keywords:kb3rdparty kbprint kbsavefile kberrmsg kbprb KB218864
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