OL2000: (IMO) Sending Dialog Flashes but Does not Dial when Sending Fax (218407)

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

When you attempt to send a fax using the Symantec Fax Starter Edition installed with Outlook in the Internet Mail Only (IMO) mode, you may see a Sending dialog box flash momentarily, but the modem does not dial and the fax is not sent.

CAUSE

You are running Outlook with Windows 98, and you used the fax options in Outlook to increased the modem initialization speed beyond the 38400 bps default.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

If you wish to increase your modem initialization speed for purposes other than sending faxes, use the Modems applet in the Control Panel.

To reset the modem initialization speed, follow these steps:

On the Tools menu, click Options.
On the Fax tab, click Modem.
Click to select your modem and click Properties.
Click to select 38400 in the Communications port, initialize at list, and then click Apply, OK, OK, and Close.