OL2000: (CW) Removing Exchange from the Computer Removes Outlook Icon from the Desktop (218388)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q218388
NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".

SYMPTOMS

After removing Microsoft Schedule+ or Microsoft Exchange Client from your system through the Add/Remove Control Panel, the desktop icon for Outlook is removed and Outlook may not function correctly.

CAUSE

You chose to Remove All during the uninstall process.

RESOLUTION

Run Detect and Repair on the Help menu to restore the Outlook desktop icon:
  1. On the Help menu, click Detect and Repair.
  2. Click Restore my shortcuts while repairing.
  3. Click Start. The desktop shortcut will be replaced.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

When you remove the Exchange client you need to keep associated files. Removing these files will cause Outlook to not operate correctly and as in this case, removes the desktop icon.
Modification Type:MajorLast Reviewed:9/29/2003
Keywords:kbbug kbpending KB218388
©2003 Microsoft Corporation. All rights reserved.