OL2000: (IMO) New Modem Does Not Appear In List (218371)

The information in this article applies to:

Microsoft Outlook 2000

This article was previously published under Q218371

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

After manually removing and adding a new modem, the Fax tab lists the modem as "None."

CAUSE

The modem was not configured to work with Symantec Fax Starter Edition.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

There are two possible ways to correct this issue.

Configure the modem to work with Symantec Fax Starter Edition. This will always work.
Restart the computer and then start Outlook. This does not always work.

To Configure the Modem

On the Tools menu, click Options.
On the Fax tab, click Modem.
Click to select the modem from the list, and click Properties.

The Fax Configuration Wizard starts. Follow the steps in the wizard, and when you are done restart Outlook.

Modification Type:	Major	Last Reviewed:	9/29/2003
Keywords:	kbbug kbpending KB218371