OL2000: (IMO) Effects of Option to Leave Fax Messages on Server (218355)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q218355
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

If you select the Account option to leave Symantec Fax Starter Edition messages on the server, a file is saved on your local hard disk for every fax that you send. The typical size of the file is approximately 65 kilobytes (KB), but it may be larger depending on the size of the fax message.

NOTE: The Leave a copy of messages on the server check box is located on the Advanced tab of the Internet Mail Only Account property page, and it is not selected by default. Symantec and Microsoft recommend that you do not make changes to any item on this property page after the feature is set up and functioning.

CAUSE

When you use the Symantec Fax Starter Edition, the computer that you send the fax from is the server.

WORKAROUND

To avoid using disk space with saved faxes, do not select the option to keep messages on the server. Copies of sent fax messages are kept in the Sent Items folder in the default personal folder that Outlook uses.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

Fax messages are saved in the following folder:

C:\Program Files\Microsoft Office\Office\Data\123

To cancel the selection to leave fax messages on the server:
  1. On the Tools menu, click Accounts.
  2. Click the Symantec Fax Starter Edition account, and then click Properties.
  3. Click the Advanced tab, and then click to clear the Leave a copy of messages on the server check box.
  4. Click OK, and then click Close to save the changes.

REFERENCES

For additional information about problems with Symantec Fax Starter Edition, click the article number below to view the article in the Microsoft Knowledge Base:

196272 OL2000: (IMO) Troubleshooting Symantec Fax Starter Edition

Modification Type:MajorLast Reviewed:9/29/2003
Keywords:kbbug kbnofix KB218355
©2003 Microsoft Corporation. All rights reserved.