OL2000: (CW) The Synchronize, Menu Item is Missing from the Tools Menu (218292)


The information in this article applies to:

  • Microsoft Windows 2000 Advanced Server
  • Microsoft Outlook 2000
This article was previously published under Q218292
NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".

SUMMARY

You installed Outlook on a Microsoft Windows 2000 Server with a Microsoft Exchange profile set to use Offline folders. When you click the Tools menu, you notice that the Synchronize command is not displayed.

MORE INFORMATION

When you run Outlook on Windows 2000 with Terminal Services installed, the Synchronize feature in Outlook is turned off. The Terminal Service does not have to be running in order for this to happen; it only needs to be installed on the computer. Outlook detects the installation of Terminal Services and disables the command.
Modification Type:MajorLast Reviewed:5/20/2003
Keywords:kbinfo KB218292
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