OL2000: (IMO) Canceling a Dial-up Connection Cancels All Remaining Accounts (218206)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q218206
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

When multiple dial-up accounts are involved in a Send/Receive All Accounts operation, canceling one account will also cancel all remaining dial-up accounts.

RESOLUTION

To Send/Receive the remaining accounts, select them individually.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

If you have multiple accounts that use dial-up connections, and you attempt a Send/Receive operation on all the accounts, canceling one of the accounts during its dial-up attempt will also cancel all the remaining accounts. If you also have accounts that are accessed through a LAN connection, they will not be cancelled.

To recover from this problem, use one of the following methods:

Send/Receive the Remaining Accounts Individually

  1. On the Tools menu, point to Send/Receive.
  2. Click to select one of the accounts that you did not intend to cancel.
  3. Repeat this process until all accounts have been handled.

Remove the Problem Account From a Send/Receive All Accounts Operation

  1. On the Tools menu, click Accounts.
  2. Click to select the problem account and click Properties.
  3. Click to clear "Include this account when receiving mail and synchronizing."
  4. Click OK and Close.
NOTE: This account can still be selected for sending and receiving.
Modification Type:MajorLast Reviewed:9/29/2003
Keywords:kbbug kbnofix KB218206
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