Err Msg: The Wizard Was Unable to Find Mailbox Information... (218133)


The information in this article applies to:

  • Microsoft BackOffice Server 4.5
This article was previously published under Q218133

SYMPTOMS

When you use the Add/Remove User Wizard to try to view information for a mailbox where the alias and folder name are not the same, you may receive an error message:
The wizard was unable to find mailbox information for e-mail account name.

CAUSE

This issue can occur if the Exchange Canonical Name (for example, /o=org/ou=site[/cn=container]) and the user name are different. If this condition exists, the wizard does not associate the two names, and the error message listed earlier in this article is generated.

RESOLUTION

To work around this issue, click OK when you receive the error message so the wizard can continue.

MORE INFORMATION

In Microsoft Exchange Server, there are three properties that identify a mailbox:
  • Alias
  • Alias for the e-mail address
  • Folder name
Modification Type:MajorLast Reviewed:4/23/1999
Keywords:kberrmsg kbprb kbui KB218133
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