OFF2000: Error Message In Answer Wizard Builder Opening CHM File (217696)


The information in this article applies to:

  • MSPRESS Microsoft Office 2000 Resource Kit
This article was previously published under Q217696

SYMPTOMS

When you create a new Answer Wizard Project using the CHM file type in Microsoft Answer Wizard Builder that is included in the Microsoft Office 2000 Resource Kit, you may receive the following error:
This CHM file doesn't exist. Please enter another file name.

CAUSE

This behavior occurs when you use the CHM file type when you create a new Answer Wizard Project and you type the CHM file extension with one or more uppercase characters.

For Example:

myhelp.CHM

-or-

myhelp.Chm

WORKAROUND

To work around this behavior, type the .chm file extension with all lowercase characters.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

REFERENCES

For more information about Microsoft Office 2000 Resource Kit, please see the following site on the Microsoft World Wide Web site:

http://www.microsoft.com/office/ork/

Modification Type:MajorLast Reviewed:10/14/2002
Keywords:kbbug KB217696
©2002 Microsoft Corporation. All rights reserved.