OL2000: Unable to Fax with Cable Modem (215536)
The information in this article applies to:
This article was previously published under Q215536 SYMPTOMS
If you have configured Outlook to use a cable modem to send and receive e-mail, you will not be able to send and receive faxes without a separate modem.
CAUSE
A fax connection requires a two-way serial communication link between the sending and receiving devices. In order to fax, you must have Outlook configured to use a modem capable of faxing.
Cable modems are not capable of faxing. Cable Internet services use a television coaxial cable connection. The cable modem device is attached to a network card instead of the traditional modem, which uses a serial or Universal Serial Bus (USB) port.
RESOLUTION
In order to send faxes with Outlook, you need to install a separate modem that is capable of fax transmissions. You must also configure the fax service in your Outlook account or profile.
| Modification Type: | Major | Last Reviewed: | 9/29/2003 |
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| Keywords: | kbprb KB215536 |
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