SMS: Windows-Based 16-Bit Client Stops Responding When Using Remote Tools (215115)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
This article was previously published under Q215115

SYMPTOMS

When you use a 16-bit client computer that is running Microsoft Windows, and you start the Remote Tools feature on the client from the Systems Management Server (SMS) Administrator console, the computer stops responding, or "hangs."

CAUSE

This issue can occur if the program information file (PIF) memory requirements are set to a value that is higher than the client's available conventional memory. If you start the program that is using the faulty PIF and start Remote Tools on the client from the SMS Administrator console, the client stops responding; you must restart the computer.

WORKAROUND

To work around this issue, ensure that the Memory Requirements section of the PIF file is not set to a value that is greater than the physical RAM on the computer.
Modification Type:MinorLast Reviewed:1/14/2006
Keywords:kbHelpDesk kbprb KB215115
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