SYMPTOMS
When you view your portfolio in MSN Money Investing, you
may experience one or more of the following symptoms:
- Portfolio Manager contents may be missing, incorrect,
or outdated.
- You may see only the Sample accounts listed in the
Portfolio Manager window.
- You may see only your MSN shared stock list account (MSN
Stock List).
- You may be prompted to create a portfolio.
Note If the
Common Tasks and
Other Tasks items are missing to the left of Portfolio Manager, you must reinstall the Deluxe Portfolio.
For more information about how to remove and reinstall MSN Money Deluxe Portfolio, click the following article number to view the article in the Microsoft Knowledge Base:
176841
How to remove and reinstall the MSN Money Investing components
RESOLUTION
To resolve this issue, use the appropriate method that
addresses the cause of the issue.
You signed in by using a different Passport Network account
Sign out of the current Passport Network and then sign back in to Passport Network
by using the name and the password that you originally used to gain access to your
Portfolio data file.
Even though your Passport Network name
is in the form of an e-mail address, it is not directly linked to your actual
e-mail address (unless you are using hotmail.com or msn.com). Therefore, even
if you have a new e-mail address, you can still use the old address as your
Passport Network sign-in name to access the portfolio data associated to that Passport Network
name.
If you want help determining if you have created other
Passport Network accounts, contact Passport Network support. To do this, visit the following Microsoft Web site:
Reset the Web site Connection to the MSN Money Investing Web site
To reset your connection to the MSN Money Investing Web site,
disconnect from the Internet, restart your computer, and then connect to the
following MSN Web site:
Note Update any shortcut, favorite, or bookmark that you use to
connect to Portfolio Manager.
Browser Changed or Upgraded
When you upgrade or change the browser that you use, the default
location of your data file may change, and Portfolio Manager cannot locate your
most recent data file.
You can find and restore your old data file
or restore a backup data file. For more information about how to do this, see
the "More Information" section.
Note To use the Deluxe version of Portfolio Manager, you must have Microsoft Internet Explorer 6 Service Pack 1 (SP1).
Two or more instances of Portfolio Manager are open
MSN Money Investing saves the changes you make in Portfolio
Manager when you either refresh your browser or click another area inside MSN
Money Investing. If you open more than one instance of Portfolio Manager, you
can unintentionally overwrite changes that you made.
If you try to
overwrite the data file, you receive the following warning message:
Another instance of the browser has already saved to the
datafile in MSN Money Investing. Do you want to replace the saved data with the
data in this portfolio? All previously saved data will be
overwritten.
Follow the steps in the "More Information" section to see if you can find and restore a data file that contains the data
you want.
To prevent this issue, do not run
multiple instances of Portfolio Manager.
Browser reports an invalid user string
To check the Value of the UserAgent string that your browser
reports, visit the following MSN Web site:
If the UserAgent is not valid or is not readable, quit your
browser, disconnect from the Internet, and then restart your computer.
If
the issue continues to occur, upgrade or reinstall your browser. To upgrade to
the latest version of Internet Explorer, visit the following Microsoft Web
site:
Damaged data file
Follow the steps in the More Information section to
find and restore a data file that contains the data that you want.