SMS: Software Metering Usage Is Not Reported for Some Clients (213261)

The information in this article applies to:

Microsoft Systems Management Server 2.0
Microsoft Systems Management Server 2.0 SP1
Microsoft Systems Management Server 2.0 SP2

This article was previously published under Q213261

SYMPTOMS

The Software Metering summary window in the Systems Management Server Administrator Console does not show software usage for some clients.

CAUSE

When the Systems Management Server client software for software metering is installed on a client, and the date and time on the client is significantly behind (earlier than) the current date and time of the site server, the client's Software Metering Agent does not upload offline software usage logs to the Software Metering server.

WORKAROUND

To work around this behavior, follow these steps:

Remove the Systems Management Server software from the client.For additional information about removing Systems Management Server software from a client, click the article number below to view the article in the Microsoft Knowledge Base:
199078 SMS: How to Remove a Systems Management Server 2.0 Client
Synchronize the client date and time with the site server's date and time.
Reinstall the Systems Management Server software on the client computer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Modification Type:	Minor	Last Reviewed:	6/14/2005
Keywords:	kbBug KB213261