MSPS: Message Playback Stops or Is Interrupted (208701)
The information in this article applies to:
- Microsoft Cordless Phone System 1.0
This article was previously published under Q208701 SYMPTOMS
When you use Microsoft Call Manager to replay a message immediately after
you receive the message, the message playback may unexpectedly stop or be
interrupted.
In addition, the message is no longer selected in the message viewer, and
both the play button and the slider for the message are unavailable.
CAUSE
This behavior can occur if both of the following conditions are true:
- Message compression is enabled in Call Manager.
- You replay the message while Call Manager is compressing
the message.
RESOLUTION
To resolve this issue, use one of the following methods.
Wait Until the Message Is Compressed
After you receive a new message, wait a few minutes before you replay the
new message to allow the message to be compressed.
Disable Message Compression in Call Manager
To disable message compression in Call Manager:
- Start Call Manager.
- Click Options, and then click Phone Settings.
- Click the Messages tab.
- Click to clear the Conserve disk space when
storing messages check box.
- Quit Call Manager.
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
| Modification Type: | Major | Last Reviewed: | 7/25/2001 |
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| Keywords: | kbbug kbHardware kbsound kbui KB208701 |
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