XADM: Network Monitor Hangs When Installing on Exchange Server (206775)

The information in this article applies to:

Microsoft Exchange Server 4.0
Microsoft Exchange Server 5.0
Microsoft Exchange Server 5.5
Microsoft Systems Management Server 1.0
Microsoft Systems Management Server 1.1
Microsoft Systems Management Server 1.2
Microsoft Systems Management Server 2.0

This article was previously published under Q206775

SYMPTOMS

When you attempt to install System Management Server's Network Monitor or the time-stamped PSS version of Network Monitor from the Microsoft ftp Web site, the setup program may stop responding (hang) and not respond when you try to use Task Manager.

When you attempt to end the task in Task Manager, you may receive the following error message:

The System cannot end the selected task because WOWEXEC is not allowing it to run.
Press OK to End Task WOWEXEC or Cancel to leave it running.

WORKAROUND

To work around the problem, perform the following steps:

When you receive the error message, click OK to close the Microsoft Network Monitor Setup program.
Start the Control Panel Services tool, and stop the System Attendant Service.

NOTE: This stops all of the Exchange Services.
From Disk1, run the Microsoft Network Monitor Setup program again.
After the Setup program has finished, restart the Exchange services, or restart the Exchange server to restart the Exchange services automatically.

NOTE: When you install Network Monitor on a computer on which the Network Monitor agent is not installed, you are prompted to install the agent.

MORE INFORMATION

Microsoft Network Monitor is a tool that you can use to troubleshoot network-related problems. You may need to install this tool on your Exchange Server computer.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

148942 How to Capture Network Traffic with Network Monitor

Modification Type:	Minor	Last Reviewed:	4/21/2005
Keywords:	kbprb KB206775