You cannot view the Help topic when you click a Help topic from the Office Assistant (205499)
The information in this article applies to:
- Microsoft Excel 2000
- Microsoft Access 2000
- Microsoft Word 2000
This article was previously published under Q205499 For a Microsoft Office 97 version of this
article, see
172562. SYMPTOMS When you click a Help topic from the Office Assistant,
nothing happens and the Help topic is not displayed. CAUSE This problem occurs when the focus of an Office program is
set to a drive that is no longer available. The following cases describe the
most common situations where this can occur. Case 1: Floppy Disk Drive- After you open or close a file on a floppy disk and then
remove the disk from the drive.
-or- - After you access a floppy disk using the Open or Save As commands, click Cancel, and then remove the floppy disk from the drive.
Case 2: Network Drive- After you have disconnected from a network drive on which
you have opened or closed a file.
-or- - After you have opened or closed a file on a network drive
and the network drive is now unavailable because of a network outage or a
momentary disruption.
WORKAROUND To change the focus of the Office program to an available
drive, click Open on the File menu, and then click Cancel.
STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
| Modification Type: | Minor | Last Reviewed: | 9/23/2004 |
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| Keywords: | kbpending KB205499 |
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