Error Message Viewing Help Files When Ratings Are Enabled (203981)
The information in this article applies to:
- Microsoft Internet Explorer 3.01a for Macintosh
This article was previously published under Q203981 SYMPTOMS
When you attempt to view Internet Explorer 3.01a Help, you may receive the following error message:
Sorry! Content Advisor will not allow you to see this site.
Authorization failed: Site unrated.
If you enter the correct supervisor password and then click OK, the preceding error message may re-appear. If you do not enter a supervisor password and continuously click OK, the Hypertext Markup Language (HTML) help file may start properly. Also, if you click Cancel when you receive this error message, you may receive the following error message:
You are not permitted to view this page
The attempt to load 'file://Help.htm file location' failed
CAUSE
This issue can occur if the Recreational Software Advisory Council (RSAC) ratings have been enabled in Internet Explorer and the "User can see sites which have no rating" feature has been disabled.
RESOLUTION
To resolve this issue, configure Internet Explorer so that you can view Help:
- On the Edit menu, click Preferences, and then click the Ratings tab.
- Click Options, click to select the User can see sites which have no rating check box, click OK, and then click Supervisor Password.
| Modification Type: | Major | Last Reviewed: | 10/13/2003 |
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| Keywords: | kberrmsg kbprb KB203981 |
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