WD2000: Template File Containing Frames Does Not Open As Expected (203859)

SYMPTOMS

In Microsoft Word 2000, when you create a document by using a template that contains a Hypertext Markup Language (HTML) frameset, you may receive the following error message:

The document name or path is not valid. Try these suggestions. * Check the file permissions for the document or drive. * Use the File Open dialog box to locate the document.

CAUSE

When Word loads frame files, it uses the default Document folder, as set in File Locations under Options on the Tools menu, regardless of where the frame files are located. When the default document and template folder are exactly the same, this behavior does not occur.

WORKAROUND

To work around this issue, link each frame to a file; to do so, follow these steps:

Follow these steps for all frames in your document:
1. Right-click each frame, and then click Save Current Frame As.
2. In the Save As dialog box, click Word Document in the Save as type list, and then save the file.
3. Right-click each frame, and then click Frame Properties.
4. In the Frame Properties dialog box, on the Frame tab, click Link to file.
On the File menu, click Save, and then click Document Template in the Save as type list.
Type a file name, and then click Save.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in the Word 2000 Update: April 25, 2002.