Encarta 99: Home Screen Introductory Audio Is Broken Up or Choppy (203695)
The information in this article applies to:
- Microsoft Encarta Encyclopedia 99
- Microsoft Encarta Reference Suite 99
- Microsoft Encarta Encyclopedia 99 Concise Edition
- Microsoft Encarta Encyclopedia Deluxe 99
This article was previously published under Q203695 SYMPTOMS
When you start Microsoft Encarta Encyclopedia 99, the introductory audio
played when the Home screen is displayed may be broken up or choppy.
CAUSE
This behavior can occur if a CD-ROM changer is installed in your computer
and both Encarta Encyclopedia 99 compact discs are inserted in the CD-ROM
changer at the same time.
RESOLUTION
To resolve this issue, use either of the following methods.
- Insert only one of the Encarta Encyclopedia compact discs in the
CD-ROM changer at any one time. When you are prompted to insert the
other Encarta Encyclopedia CD-ROM into the CD-ROM drive, remove the
Encarta CD-ROM that is currently in the CD-ROM changer before you
insert the other disc.
- Disable the display of the Home screen when you start Encarta
Encyclopedia 99. To do this, follow these steps:
- Start Encarta Encyclopedia 99.
- Click Options, and then click Settings.
- Click to clear the "Display Home screen when I start
Encarta Encyclopedia" check box.
STATUSMicrosoft has confirmed that this is a problem in Microsoft Encarta Encyclopedia 99.
| Modification Type: | Minor | Last Reviewed: | 11/30/2004 |
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| Keywords: | kbbug kbHardware kbpending kbsound kbui KB203695 |
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