OL2000: Error Received When You Import or Export Files (202276)

SYMPTOMS

When you try to import or export files with Outlook, the following information message appears:

Microsoft Outlook cannot start the required translator. This feature is not currently installed. Would you like to install it now?

CAUSE

This behavior can occur if the necessary translator files or database converters are not available because they were not installed during Setup. Converters in Outlook 2000 are installed on demand. This applies to third-party personal information management (PIM) files, and file types that use Open Database Connectivity (ODBC).

RESOLUTION

Click Yesto the information message. The Windows installer will start and install the necessary converter for the file you wish to import.

If clicking Yes above does not resolve the issue, run Office Setup, Add Components, and choose "Run all From my Computer" for Outlook and Converters and Filters.

MORE INFORMATION

Converters for the following third-party PIM files are available for installation with Outlook:

ACT!, vers. 2.0, 3.x, and 4.0
ECCO 2.0, 3.0, 4.0
Personal Address Book
Schedule+, vers. 1.0, 7.0
Sidekick, vers. 95, 2.0
Lotus Organizer, vers. 1.0, 1.1, 2.1, 97

Converters are available for the following files types including Microsoft products:

dBase
Microsoft Access
Microsoft Excel
Microsoft FoxPro

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.