SMS: Disk I/O Error Occurs When Running Reports Using Crystal Info (199898)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
This article was previously published under Q199898

SYMPTOMS

When you use Crystal Reports to run a large report, the report may not be processed, and you may receive an input/output (I/O) disk error. In addition, the computer may stop responding (hang).

CAUSE

This issue can occur if you have large temporary files of 300 megabytes (MB) or more in the Windir folder or the %SystemRoot% folder. When the Crystal Info Reports service runs, it uses the system variables configuration, not the user variables configuration, to set the Temp folders. As a result, Crystal Info stores temporary data in the Windir (or %SystemRoot%) folder.

In Windows NT, the Temp and Tmp folders are set by user variables not by system variables, by default.

NOTE: When you run the Crystal Info process, temporary files are placed into the temporary folder that is specified in the user environment variables.

WORKAROUND

To view Crystal Info temporary files, run a report, and then view the file activity in the Windir folder. The Rptagent.exe tool causes tremendous activity and uses a lot of space in Windir.

To configure Crystal Info to place temporary files in another folder on the sever where Crystal Info is installed, set the System Temp variable. To do this, follow these steps:
  1. Click Start, point to Settings, click Control Panel, and then click System.
  2. Click the Environment tab, and then click one of the system variables, for example, the Windir system variable.
  3. Type Temp in the Variable name box, and then type SystemDrive\Temp in the Value box.
  4. Click Set, click Apply, and then click OK.
Modification Type:MinorLast Reviewed:6/14/2005
Keywords:kbBug kbConfig kbinterop kbnofix kbprb kbReport kbServer kbsmsUtil KB199898
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