Vertical Lines Appear on Screen During Windows 2000 Setup (197628)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
This article was previously published under Q197628

SYMPTOMS

During Windows 2000 Setup, a blank screen with vertical lines may appear. After Setup restarts your computer, your screen may appear to be normal for a period of time, then the vertical lines may reappear during the graphical user interface (GUI) portion of Setup.

CAUSE

This behavior can occur if you are using a video adapter with the Trident 9660 chip set. Windows 2000 does not provide support for the Trident 9660 chip set.

RESOLUTION

To work around this behavior, use a supported video adapter.

MORE INFORMATION

Trident Microsystems no longer supports the Trident 9660 chip set. For this reason, Windows 2000 does not include a driver for this chip set. For additional information, please contact Trident Microsystems.
Modification Type:MajorLast Reviewed:11/13/2003
Keywords:kbdisplay kbprb kbsetup KB197628
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