IIS 4.0 Stops Responding (Access Violates) When Adding Counter (196309)

The information in this article applies to:

Microsoft Internet Information Server 4.0

This article was previously published under Q196309

We strongly recommend that all users upgrade to Microsoft Internet Information Services (IIS) version 6.0 running on Microsoft Windows Server 2003. IIS 6.0 significantly increases Web infrastructure security. For more information about IIS security-related topics, visit the following Microsoft Web site:

http://www.microsoft.com/technet/security/prodtech/IIS.mspx

SYMPTOMS

Microsoft Internet Information Server 4.0 stops responding (access violates) when adding the counter PdhVBAddCounter (Pdh.dll).

CAUSE

The PdhVBAddCounter stops responding if any of the following DLLs are enabled and the Windows NT Option Pack is installed:

Ftpcrts2.dll
W3ctrs.dll
Nntpctrs.dll

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Internet Information Server version 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

190157 Support for Windows NT 4.0 Option Pack on Terminal Server

Modification Type:	Minor	Last Reviewed:	6/22/2005
Keywords:	kbbug kbfix KB196309