Windows Explorer Display Not Updated with NEC PD Media Change (195839)
The information in this article applies to:
- Microsoft Windows NT Workstation 4.0 SP4
- Microsoft Windows NT Server 4.0 SP4
- Microsoft Windows NT Server, Enterprise Edition 4.0 SP4
This article was previously published under Q195839 SYMPTOMS
When you are using a NEC ODX-series PD Optical Disk Drive, Windows
Explorer may not automatically update the file and folder display if you
swap a Phase-Change Dual (PD) rewritable cartridge that has been formatted
with the FAT file system with another cartridge that has been formatted
with the NTFS file system. Also, when you click the Refresh command on the
View menu in Windows Explorer, the display may not be updated, and data
written to the NTFS-formatted cartridge may be damaged.
Note that this behavior occurs only if you install the NEC PD Optical Disk
Drive after you install Service Pack 4.
CAUSE
This problem is caused by the drive's firmware. When you change
cartridges, the drive does not return valid sense data indicating that
a new cartridge has been inserted.
RESOLUTION
To correct this problem, install the NEC ATAPI PD driver (Atapi.sys). You
can contact NEC Technical Support for an updated version of their ATAPI
disk driver at (800)-338-9549 or visit their Web site at:
The third-party contact information included in this article is provided
to help you find the technical support you need. This contact information
is subject to change without notice. Microsoft in no way guarantees the
accuracy of this third-party contact information.
For information about diagnosing optical disk drive problems, see the
following article in the Microsoft Knowledge Base:
126380
Troubleshooting CD-ROM Problems in Windows NT
MORE INFORMATION
Note that the issues described in this article occur only with IDE PD
drives, not with SCSI PD drives.
| Modification Type: | Major | Last Reviewed: | 5/14/2003 |
|---|
| Keywords: | kb3rdparty kbHardware kbprb KB195839 |
|---|
|