Dial-Up Networking Connection Dials Extra Numbers (194804)


The information in this article applies to:

  • Microsoft Windows 98
This article was previously published under Q194804

SYMPTOMS

When you attempt to use a Dial-Up Networking connection with country code and area code information, you may receive the following error message:
Dial Up Networking could not establish a connection with <server>

If you click Cancel while your modem is dialing, you may notice that the phone number contains extra numbers. If you view the connection properties, the correct dialing information may be displayed. If you create a new connection, it may also dial the extra numbers.

CAUSE

This behavior can occur if you type the entire phone number in the Area Code box in the connection's properties. This can result in damaged connection information in the registry.

RESOLUTION

To resolve this behavior, follow these steps:

  1. Use the Registry Checker (Scanreg.exe) tool to restore an undamaged copy of the registry. To do so, use the following steps:

    1. Restart your computer. Press and hold down the CTRL key until you see the Windows 98 Startup menu.
    2. Choose Command Prompt Only from the Startup menu.
    3. At the command prompt, type "scanreg /restore" (without quotation marks), and then press ENTER.
    4. Follow the instructions on your screen to restore a copy of the registry created before the error message occurred.

      For more information about how to use the Registry Checker tool, see the following article in the Microsoft Knowledge Base:

      ARTICLE-ID: 184023
      TITLE : Command-Line Switches for the Registry Checker Tool


    5. Restart your computer normally, and then try to use the Dial-Up Networking connection again. If you still receive the error message, continue with step 2.
  2. Right-click the connection you want, and then click Properties.
  3. Click the "Use area code and Dialing Properties" check box to clear it.
  4. In the Telephone Number box, type the complete phone number including the area code, and then click OK.
Modification Type:MinorLast Reviewed:12/16/2004
Keywords:kbDialUp kberrmsg kbprb KB194804
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