Dns.exe Dr.Watson When Changing the TTL of a Cached Record (194168)

SYMPTOMS

Your computer running both Windows NT Server and the Domain Name Service (DNS) may receive the following Dr. Watson access violation when you attempt to use DNS Administrator to change the time-to-live (TTL) of cached records in a delegating subzone:

Access Violation (0xC0000005), Address: 0x0100bb78 or 0x0100c6c1 on
DNS.exe.

You may also receive this error:

Unable to register record <cached record>. Please correct the record
data and try again.

Following these errors, the DNS server will stop and it will be necessary to restart the service to resume DNS service.

CAUSE

The delegating DNS server is not authoritative for the cached record. The delegating DNS server should not be able to change the properties of a cached record.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

MORE INFORMATION

For additional information, please see the following article in the Microsoft Knowledge Base:

154556 Delegation Requires a Stop and Restart of the DNS Server

160459 DNS Delegation May Fail

159310 Updated Version of DNS.EXE fixes Several Problems