XCON: Recipient Name Not Recognized (193321)

SYMPTOMS

When you connect Exchange 4.0 or 5.0 sites with a Dynamic RAS Connector and use custom recipients instead of directory replication, messages that are replied to are returned with the following non-delivery report (NDR):

   Your message did not reach some or all of the intended recipients.

      Subject:   RE: Please Reply
      Sent:   15/04/97 14:27:29

   The following recipient(s) could not be reached:

      'Test User' on 15/04/97 14:27:30
            The recipient name is not recognized
            MSEXCH:MSExchangeMTA:<SITENAME>:<SERVERNAME>

Note that the name is a valid user on the receiving server, the custom recipients are created from an export file created on the receiving server, and details are correct.

CAUSE

If you install Exchange Server to a different site or organization and only modify the display name, an NDR results when you reply to messages that originated at the site where the Organization/Site display names and distinguished names match. The reply address contains the return routing information, which is based on the X.500 Distinguished Name. The address space is configured with the display name information. The message does not go through when the sending server tries to resolve the name because it does not have a route.

WORKAROUND

To work around this problem, do one of the following:

Add a new address space based on the directory names for the receiving site.
Reinstall the Exchange Server software that has incorrect directory names specified.

MORE INFORMATION

To verify the symptoms above, try sending a message by selecting the names from the global address list. Verify that the Directory Name fields for Organization and Site are the same as the Display Name fields.