SMSINST: Services Not Installed with Repackage of Norton AV 4.0 (192868)
The information in this article applies to:
- Microsoft Systems Management Server Installer 1.0
This article was previously published under Q192868 SYMPTOMS
When using Systems Management Server Installer 1.0 to repackage Norton
Antivirus 4.0 for Windows NT 4.0, some services do not appear to be
installed correctly.
CAUSE
Systems Management Server Installer writes incorrect security information
is written to the registry under
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\. This causes kernel
mode driver services related to Norton Anti-Virus to fail at startup. This
is due to the Repackage process in Systems Management Server Installer
capturing installation-specific security information for the reference
computer. This information is invalid for target systems; the Create
Service driver will correctly create this information for each target
system at run-time.
WORKAROUND
To work around this problem, perform the following steps:
- After the repackage, but before compiling, modify the Edit Registry
action in the Script Editor view of the Systems Management Server
Installer. You should modify this script item so that it does not write
to the registry keys under HKLM\System\CurrentControlSet\Services
related to Norton Anti-Virus services. The Create Service script action
takes care of creating these keys.
- Complete by compiling and installing on a clean computer.
After performing these steps, note that the services, including the
SYMEVENT kernel driver service, now start properly.
MORE INFORMATION
The third-party products discussed here are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise,
regarding these products' performance or reliability.
STATUS
Microsoft has confirmed this to be a problem in Systems Management Server
Installer version 1.0.
| Modification Type: | Minor | Last Reviewed: | 6/14/2005 |
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| Keywords: | kbbug kbpending KB192868 |
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