OL98: ErrMsg: "Invalid page fault in module ADAL.DLL" (192256)

SYMPTOMS

After installing Act! 4.0, if you attempt to import an Act! 3.0 file into Microsoft Outlook 98, you may get one or more of the following error messages:

OUTLOOK caused an invalid page fault in module ADAL.DLL at 016f:17d9e3f7.

OUTLOOK caused an invalid page fault in module ADAL.DLL at 0157:17d9e3f7.

OUTLOOK caused an invalid page fault in module ADAL.DLL at 0137:17d9e3f7.

CAUSE

In order to perform the import, Outlook needs to have the program that created the file installed on your computer. Outlook has no converter for Act! 4.0.

RESOLUTION

There are two methods to get around the problem.

Method 1

Download the new version of ACT! 4.0 from the Symantec web site. The new version will allow you to save the file in an ACT! 3.0 format and will map the fields to import into Outlook.

Method 2

If you are unable to download the new version of ACT!4.0 use the method below.

Importing Symantec ACT! 4.0 contact data for use in Outlook is a three-step process:

Export the ACT! data to a .dbf file
Edit the fields in the .dbf File using Microsoft Excel
Import the File into Outlook

MORE INFORMATION

For detailed information on Importing Act! 4.0 contact data, please see the following article in the Microsoft Knowledge Base:

189712 OL98: How to Import Act 4.0 Contact Data Into Outlook

REFERENCES

For more information on field mapping, please see the following articles in the Microsoft Knowledge Base:

185418 OL98: Data Missing When Importing and Exporting

182728 OL98: Field Mapping for Importing Not Available

Act! is manufactured by Symantec, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.