OFF98: Office CD not Mounting on DVD Drive (190468)


The information in this article applies to:

  • Microsoft Office 98 Macintosh Edition
This article was previously published under Q190468

SYMPTOMS

When you insert your Microsoft Office 98 Macintosh Edition CD into a DVD drive, the compact disc icon may not appear on your desktop.

CAUSE

Your Office 98 CD-ROM icon may not appear on your desktop if the following conditions are true:

  • You are using a DVD drive.

    -and-
  • You do not have the correct extensions installed or enabled.

    -or-
  • You started your computer with a bootable CD-ROM in the CD-ROM drive.

RESOLUTION

Missing or Disabled Extensions

In order for your Office 98 CD-ROM icon to appear on your desktop, enable the following extensions through the Extensions Manager:

Apple DVD Drive Extensions

      Extension                   Computer Model
      ----------------------------------------------------------------

      Apple DVD ROM               PowerBook G3
      Apple CD/DVD Drive          PowerBook G3 Series
      UDF Volume Access           PowerBook G3 and PowerBook G3 Series

CoolDVD Drive Extensions

Adaptec UDF Volume Access
Apple CD/DVD Driver
DVD Video

If these extensions are not available in the Extensions Manager user interface, they may not be installed on your computer. Please see your Software documentation for directions on how to install these extensions.

Starting Up with Bootable CD-ROM in the CD-ROM Drive

If you start your computer with a bootable CD-ROM in the DVD drive, but the DVD drive is not the boot drive, you may not be able to mount discs on the DVD drive. To resolve this issue, follow these steps:

  1. Remove the bootable CD-ROM disc from the CD-ROM drive.
  2. Restart your computer.
NOTE: If the previous steps do not resolve your issue, you should try to mount a CD-ROM disc other than the Office 98 compact disc to verify that your DVD drive is working.

MORE INFORMATION

The table listed in the "Cause" section of this article mentions two computers that are very similar in name: PowerBook G3 and PowerBook G3 Series. These computers are not the same computers and can be identified through differences in the Apple logo on the display case. A PowerBook G3 computer has a small, six-color Apple logo on the display case, and a PowerBook G3 Series computer has a large Apple logo on the display case that is not six- colored.

For more information on DVD technology or on the differences between PowerBook G3 computers, see the following articles in the Apple Tech Info Library:

http://til.info.apple.com/techinfo.nsf/artnum/n24451

http://til.info.apple.com/techinfo.nsf/artnum/n24468

For more information on the CoolDVD drive, see the E4 Internet Support Site:

http://www.e4.com/services.htm

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

REFERENCES

For information about how to contact Apple Computer, Inc., or Elecede Technologies, Inc. (E4), query in the Knowledge Base for one of the following articles:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z



The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
Modification Type:MajorLast Reviewed:10/2/2002
Keywords:kbprb KB190468
©2002 Microsoft Corporation. All rights reserved.