WD97: Errors Attempting to Fax After Installing Outlook 98 (189928)


The information in this article applies to:

  • Microsoft Word 97 for Windows
  • Microsoft Outlook 98
This article was previously published under Q189928

SYMPTOMS

When you attempt to fax after installing Microsoft Outlook 98, one of the following may occur:

  • When merging to Electronic Mail using the WinFax Starter Edition fax number format (Fax@<fax number>), you may receive the following error message when Outlook 98 sends the merged items to your Outbox:
    Some errors occurred while processing the requested tasks. Please review the list of errors below for more details.

    Unable to connect to the server. (Account: 'Symantec WinFax Starter Edition', SMTP Server: '127.0.0.1', Error Number: 0x800ccc0e).
    NOTE: This error message will appear if Symantec WinFax Starter Edition is set as the default Internet Account in Outlook 98. To check the default account in Outlook 98, click Accounts on the Tools menu and then click the Mail tab.

    -or-

  • When you try to merge to Electronic Mail using the Microsoft Fax fax number format (Fax:<fax number>), the following error message may appear:
    This program has performed an illegal operation and will be shutdown. If the problem persists, contact the program vendor.

    WINWORD caused an invalid page fault in module OLEAUT32.dll at 0137:6534b2dl.

    -or-

  • In a Word document, when you point to Send To on the File menu and then click Mail Recipient, a new mail message appears. When you type the fax number using the [Fax:<fax number>] format in the To box and click Send, the Check Names dialog box appears with the "No Matches Found" message.

    -or-

  • In a Word document, when you point to Send To on the File menu and then click Fax Recipient, the Fax Wizard tries to start but nothing happens or you receive the following error message:
    This program has performed an illegal operation and will be shutdown. If the problem persists, contact the program vendor.

    WINWORD caused an invalid page fault in module OLEAUT32.dll at 0137:6534b2dl.

    -or-

  • When you try to send a fax from Microsoft Fax (on the Start menu, point to Programs, point to Accessories, point to Fax, and then click Compose New Fax, the following error message appears:
    The profile you selected does not have fax capabilities. You can either add fax to this profile (through the Control Panel), or restart with a profile that contains fax.

CAUSE

These errors occur if you selected the Internet Mail Only (IMO) option in the Microsoft Outlook 98 Setup program and you have Microsoft Fax installed.

RESOLUTION

To correct these problems, you need to remove Microsoft Fax and then reinstall the Symantec WinFax Starter Edition in Outlook 98 setup.

For additional information about how to remove Microsoft Fax and to reinstall the Symantec WinFax Starter Edition, please see the following article in the Microsoft Knowledge Base:

187978 OL98: (IMO) Can't Fax After Mail Merge from Microsoft Word

MORE INFORMATION

For additional information, please see the following articles in the Microsoft Knowledge Base:

184029 OL98: How to Tell What Type of Outlook Setup You Have

189932 WD97: Merge To Electronic Fax Option Missing

Modification Type:MajorLast Reviewed:11/14/2000
Keywords:kbinterop kbmerge kbprb KB189928
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