Unable to Resume Computer from Sleep Mode (189861)

SYMPTOMS

When you try to resume your Windows 98-based computer from Sleep mode, your computer may not resume. This behavior may occur intermittently, and may occur more often after the computer has been in Sleep mode for an extended period of time.

CAUSE

This issue can occur if you are running the Cisco Suite 100 program. The Transmission Control Protocol/Internet Protocol (TCP/IP) included with the Cisco Suite 100 program is not completely compatible with the Advanced Power Management features in Windows 95/98.

RESOLUTION

To resolve this issue, uninstall the TCP/IP protocol included with the Cisco Suite 100 program, and then install the Microsoft TCP/IP protocol. To do so, use the following steps:

Uninstall the TCP/IP protocol included with the Cisco Suite 100 program. For information about how to do so, view the documentation included with the Cisco Suite 100 program, or contact Cisco.
Click Start, point to Settings, click Control Panel, then double-click the Network icon.
On the Configuration tab, click Add, click Protocol, click Add, click Microsoft in the Manufacturers box, click TCP/IP in the Network Protocols box, and then click OK.
Click OK, and then restart your computer when you are prompted to do so.

MORE INFORMATION

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.