XWEB: Outlook Web Access Installation Fails with 0xC002041D Error (189840)


The information in this article applies to:

  • Microsoft Exchange Server 5.0
  • Microsoft Exchange Server 5.5
This article was previously published under Q189840

SYMPTOMS

When you attempt to install the Outlook Web Access (OWA) component for Microsoft Exchange Server, the installation may fail with the following error:
The service did not respond to the start or control request in a timely fashion.
Microsoft Windows NT
ID no: 0xc002041d
The following event may be found in event viewer as well: 
   Event ID 5
   Active Server Pages, 6:07pm 10/15/97
   Error: File /Exchange/USA/logon.asp  Unexpected error

CAUSE

This problem can occur if the Worldwide Web Publishing service fails to start after the installation process for OWA.

WORKAROUND

Reinstallation of the OWA component from the Microsoft Exchange Server compact disc should eliminate the error. In some cases, corruption or problems may require reinstallation of Internet Information Server prior to installation of OWA.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
Modification Type:MinorLast Reviewed:8/16/2005
Keywords:kbbug KB189840
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