XFOR: IMC Fails to Start After Upgrading to Windows NT 4.0 (189730)

Microsoft Exchange Server 4.0

This article was previously published under Q189730

SYMPTOMS

When you attempt to manually start the Microsoft Exchange Internet Mail Connector (IMC) on a Windows NT 4.0 computer, the following error may occur:

Services

Could not start the Microsoft Exchange Internet Mail Connector
service on
\\machinename.
Error 2140: An internal Windows NT error occurred.

In the application event log the following may be logged:

   Event ID: 4086
   Source:   MSExchangeIMC
   Type: Error
   Category: Initialization/Termination
   Description: Unable to start the service because the
   configuration could not be loaded from the Microsoft Exchange
   directory or Windows NT Registry.

CAUSE

Windows NT 4.0 has become more restrictive in its control of the registry.

WORKAROUND

To work around this issue, add the Exchange Server Service account to the Administrators group for the domain.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0.

Modification Type:

Minor

Last Reviewed:

4/28/2005

Keywords:

kbprb KB189730