Error Message: Setup Was Unable to Install All the Components (189679)
The information in this article applies to:
- Microsoft Internet Explorer 5.0 for Windows NT 4.0
- Microsoft Internet Explorer 4.01 for Windows NT 4.0 SP 1
- Microsoft Internet Explorer 4.01 for Windows NT 4.0 SP 2
- Microsoft Internet Explorer 4.0 for Windows NT 4.0
- Microsoft Internet Explorer 5.0 for Windows 98
- Microsoft Internet Explorer 4.01 for Windows 98 SP 2
- the operating system: Microsoft Windows 98 Second Edition
- Microsoft Internet Explorer 5.0 for Windows 95
- Microsoft Internet Explorer 4.01 for Windows 95 SP 1
- Microsoft Internet Explorer 4.01 for Windows 95 SP 2
- Microsoft Internet Explorer 4.0 for Windows 95
- the operating system: Microsoft Windows 98
This article was previously published under Q189679 IMPORTANT: This article contains information about modifying the registry.
Before you modify the registry, make sure to back it up and make sure that you
understand how to restore the registry if a problem occurs. For information
about how to back up, restore, and edit the registry, click the following
article number to view the article in the Microsoft Knowledge Base: 256986 Description of the Microsoft Windows Registry
If this article does not contain information
on the error message you received, view the following Microsoft Web site for
more information on invalid page fault error messages in Internet Explorer:
SYMPTOMS When you try to install Internet Explorer 4.x or 5 for
Windows 95 or for Windows NT 4.0 by using the Active Setup Wizard, you may
receive one of the following error messages: Setup was
unable to install all the components.
Ie4wzd caused an invalid page
fault in module unknown at 0000:00000015
Setup was unable to
download all the required components for this installation. The internet is
likely busy. Please try setup again later and select Smart Recovery to continue
downloading.
Setup could not verify the information needed for
installation. Please make sure your system clock reflects the current time, and
then run setup again.
Setup was unable to download information about
available installation sites. CAUSE This behavior can occur if any of the following issues
occurs:
- You have an Internet-related file that is
damaged.
- You have a damaged registry entry.
- You have a corrupted Setup .cab file.
- You try to install Internet Explorer 4.01 Service Pack 1
but it is not successfully installed.
- There is an invalid pointer to the Program Files folder in
the registry.
- NTFS file system permissions are not set correctly on the
folder that you are installing to (applies only to Windows NT).
RESOLUTIONWARNING: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using Registry
Editor incorrectly. Use Registry Editor at your own
risk. To resolve this behavior, follow these steps:
- Click Start, click Run, and then type regedit.
- Locate and click the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
- Look in the right pane for a value called
"ProgramFilesDir".
NOTE: This value is used during the installation of Internet Explorer;
if its data is incorrect, the installation of Internet Explorer does not
succeed. It should contain something similar to "C:\Program Files". Whatever
the value is, the drive and folder must exist on the hard disk and it must be
the default installation location for programs on the computer. If it does not
appear to be correct, double-click the value, and edit it in the string editor
to make it correct. - Extract a new copy of the Oleaut32.dll file. To do so,
follow the steps for the appropriate version of Internet Explorer:
Internet Explorer 4:
Use the C:\Windows\Command\Extract.exe program to
extract the Ie4_1.cab file from the Ie4_s1.cab file to the Windows\Temp folder.
Then, extract the Oleaut32.dll file from the Ie4_1.cab file in the Windows\Temp
folder to the Windows\System or Winnt\System32 folder.
NOTE: You can skip this step for Internet Explorer 4.0 for Windows NT
4.0.
Internet Explorer 5:
The Oleaut32.dll file is located in the Mdac_ie5.cab
file in Internet Explorer version 5.
Windows 95/98:
If the Internet Explorer .cab files are unavailable,
or if extracting the Internet Explorer version of the Oleaut32.dll file does
not work, you may be able to resolve the issue by extracting the Windows
version of the file.
For Windows 95, the Oleaut32.dll file is
located in the Win95_09.cab file on the Windows 95 CD-ROM.
For
Windows 98, you can extract this file by using the Sfc
utility.
For additional information about how to extract a
file, click the article number below to view the article in the Microsoft
Knowledge Base: 129605 How to Extract Original Compressed Windows Files
NOTE: If you receive an "unknown compression type" error message,
extract a new copy of the Extract.exe file from the Setupw95.cab cabinet file
(Internet Explorer 4.x) or the Gsetup95.cab file (Internet Explorer 5) into the
Windows\Command folder. This replaces the older version of Extract.exe that
does not work with most of the Internet Explorer 4.x and 5 cab files.
For additional information, click the article number
below to view the article in the Microsoft Knowledge Base: 171241 Cannot Manually Extract Files from Cabinet Files
- If they exist, rename the following files in the
Windows\System (or Winnt\System32 for Windows NT) folder to an .old file
extension:
Advpack.dll
Inseng.dll
Jobexec.dll
Urlmon.dll
Wininet.dll
Wintrust.dll
Url.dll
For information about renaming files, click Start, click Help, click the Index tab, type renaming, and then double-click
the Files topic. - In Registry Editor, export the following registry keys to
the desktop (for backup purposes):
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Active Setup
Delete the following registry keys:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Active Setup
Quit Registry Editor. - In the Windows folder, rename the Active Setup Log.txt file
to an .old file extension.
- Delete the Internet Explorer 4.0 Setup folder. For
information about deleting files and folders, click Start, click Help, click the Index tab, type deleting, and then double-click
the Folders or Files or folders topic. Then, remove Setup
files or corrupted Setup .cab files:
Internet Explorer 4.x:
Delete the Internet Explorer 4.0 Setup folder.
Internet Explorer 5:
Determine if one of the Setup .cab files was damaged
or corrupted during download. To determine that this is the cause of the
problem, look at the "Active Setup Log.txt" file in Notepad, and search for the
word "Failed". If the cause of the problem is a corrupted .cab file, you see a
line that is similar to the following example, except that the file name may be
different:
CheckTrust: C:\WINDOWS\msdownld.tmp\AS0C4771.tmp\IE_S3.CAB,
Result: 0 (OK)
File extraction: C:\WINDOWS\msdownld.tmp\AS0C4771.tmp\IE_S3.CAB,
Result: 80004005 (Failed)
If you see this information in the Active Setup Log.txt file, the
cause is a corrupted .cab file and you should delete the corrupted cab
file. - If it exists, delete the Windows\Temp\Ixp000.tmp folder.
For information about deleting files and folders, click Start, click Help, click the Index tab, type deleting, and then double-click
the Folders or Files or folders topic.
NOTE: The America Online (AOL) version of Internet Explorer creates a
folder named Msie5 in the Temp folder. Delete or rename this folder before
installing Internet Explorer 5. - Windows NT only: Make sure that you are logged on as an administrator. If you are
installing to an NTFS partition, the Administrators group should have Full Control on the folder to which you are installing (where Iexplore.exe is
located). Typically, this will be C:\Program Files\Plus!\Microsoft Internet.
Right-click this folder, click Properties, click the Security tab, and then click Permissions. Verify that "Administrators" is listed with Full Control access. If not, make the necessary changes, select Replace Permissions on Subdirectories, click OK, and then click OK again.
- Disconnect from all mapped network drives and delete any
persistent connections.
- Run Internet Explorer Setup.
If the steps in this article do not resolve the problem,
look at the following articles for troubleshooting information.
For additional information, click the following article numbers to view the
articles in the Microsoft Knowledge Base: 303399
You Cannot Finish Installing or Upgrading Internet Explorer
305963 Internet Explorer May Not Install the Advanced Authoring Component
This resolution also works with Microsoft Windows 98 Second
Edition being upgraded to Internet Explorer 5.01 with the same error message.
You need only steps 2, 3, 4, 6, and 8.
Modification Type: | Major | Last Reviewed: | 8/28/2006 |
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Keywords: | kbenv kberrmsg kbFAQ kbieIPF kbInvalidPageFault kbprb kbsetup msient msiew95 KB189679 |
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