OL98: ErrMsg "Operation Failed" Sending E-mail to Contacts (189322)


The information in this article applies to:

  • Microsoft Outlook 98
This article was previously published under Q189322
NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

Using Microsoft Outlook, when you attempt to send a message to an individual contact or a group of contacts, you may receive the following
Operation Failed
and Outlook sends no mail.

CAUSE

This problem occurs when you are using Microsoft Exchange Server as your mail system and one of the contact mailboxes has been deleted from the Microsoft Exchange server.

RESOLUTION

Correct the e-mail address of the problem contact or use the address book to send the message.

MORE INFORMATION

When you add a contact that is also in the Global Address Book, Outlook resolves the e-mail address to a Microsoft Exchange Server address. If you remove the mailbox from the Microsoft Exchange Server, the address in the Contact list is not updated.

When sending to a group of contacts, there is no way to determine which contact caused the error message without opening each contact to check the properties of the e-mail address.

To check the e-mail address properties:

  1. Open a contact record.
  2. Right-click the e-mail address and on the shortcut menu click Properties.
  3. For the problem contact, on the General tab everything but the Display Name will be blank.
Modification Type:MajorLast Reviewed:7/30/1999
Keywords:kberrmsg kbprb KB189322
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