Scheduled Fax That Includes Files Is Never Sent (189318)


The information in this article applies to:

  • Microsoft Windows 95 OEM Service Release
  • Microsoft Exchange Server 4.0
  • Microsoft Exchange Server 5.0
  • Microsoft Exchange Server 5.5
This article was previously published under Q189318

SYMPTOMS

When you use Windows Messaging in Microsoft Windows 95 OEM Service Release 2 to create a new fax that is scheduled to be sent at a certain time instead of being sent immediately, and you include one or more files with the fax, the fax may never be sent.

CAUSE

This problem occurs when the fax's properties are modified while the fax is still in the outbound queue. After the Messaging Application Programming Interface (MAPI) dynamic-link library (DLL) is notified that the properties have been modified, the DLL may indicate that the properties were modified at the same time as the original fax was submitted. As a result, the fax is never sent.

RESOLUTION

Windows 95 OEM Service Release 2

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

The English version of this fix should have the following file attributes or later: 
   Component: MAPI

   File Name    Version
   ------------------------
   Mapi.dll     4.0.834.840
   Mapi32.dll   4.0.834.840

Exchange Server 4.0

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

The English version of this fix should have the following file attributes or later: 
   Component: MAPI

   File Name    Version
   ----------------------
   Mapi.dll     4.0.997.1
   Mapi32.dll   4.0.997.1

Exchange Server 5.0

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

The English version of this fix should have the following file attributes or later: 
   Component: MAPI

   File Name    Version
   ------------------------
   Mapi32.dll   5.0.1461.43

Exchange Server 5.5

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this feature should have the following file attributes or later: 
   Component: MAPI

   File Name    Version
   -----------------------
   Mapi32.dll   5.5.2326.0

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.
Modification Type:MajorLast Reviewed:12/10/2003
Keywords:kbbug kbExchange500preSP3fix kbfix KB189318
©2003 Microsoft Corporation. All rights reserved.