Black Screen or Game Hangs When Guard Dog Software Is Installed (189069)

The information in this article applies to:

DreamWorks Interactive, Dilbert's Desktop Games 1.0
DreamWorks Interactive, Lost World: Jurassic Park Chaos Island 1.0
DreamWorks Interactive, The Neverhood 1.0
Microsoft Age of Empires
Microsoft Age of Empires II: The Age of Kings 2.0
Microsoft CART Precision Racing 1.0
Microsoft Close Combat: A Bridge Too Far
Microsoft Flight Simulator 2000
Microsoft Flight Simulator 98
Microsoft Golf 1999 Edition 1.0
Microsoft Golf 1998 Edition 1.0
Microsoft Monster Truck Madness 2 2.0
Microsoft Motocross Madness 1.0
Microsoft Pinball Arcade 1.0

This article was previously published under Q189069

SYMPTOMS

When you attempt to start any of the games listed at the top of this article, the screen may turn black and the computer may stop responding (hang). In addition, if you press CTRL+ALT+DELETE to quit the program, the Close Program dialog box does not open and you must restart your computer.

When you start Age of Empires II: Age of Kings, you may see the following message:

empires2 executed an invalid instruction in module empires2.icd

CAUSE

The behavior can occur if you run CyberMedia's Guard Dog software.

RESOLUTION

To resolve this issue, quit Guard Dog before you attempt to start the game. To quit Guard Dog:

Press CTRL+ALT+DELETE to open the Close Program dialog box.
In the list of running programs, click Guard Dog, and then click End Task.
When you are prompted to quit Guard Dog, click Yes.

NOTE: Guard Dog starts again the next time you restart the computer.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:	Minor	Last Reviewed:	8/18/2005
Keywords:	kbConfig kb3rdparty kbprb KB189069