WD: Merge to Fax Not Available (189020)

The information in this article applies to:

Microsoft Word for Windows 6.0
Microsoft Word for Windows 6.0a
Microsoft Word for Windows 6.0c
Microsoft Word for Windows 95
Microsoft Word for Windows 95 7.0a

This article was previously published under Q189020

SYMPTOMS

Electronic Fax is not available as a merge option.

CAUSE

This problem can occur because of either of the following reasons:

The fax software is not set up properly.

-or-
The fax software is not MAPI compliant.

RESOLUTION

Method 1: Add entry to Msmail.ini

If your fax software is MAPI compliant, and you suspect the fax software is not set up properly, use a text editor such as Notepad to modify the [EFAX Transport] section of the Msmail.ini file to include the following statement:

LocalFax=1

If LocalFax is not set to 1, Word will not present Fax as a merge destination.

Method 2: Contact Your Fax Vendor

If your fax software is not MAPI compliant, contact your electronic fax vendor.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

For information on electronic mail support in Microsoft Word, please see the following article in the Microsoft Knowledge Base.

109833 How to Switch from MAPI to VIM Electronic Mail Support

Modification Type:	Minor	Last Reviewed:	8/17/2005
Keywords:	kbbug kbmerge kbpending KB189020