Cannot Send Fax with the SBS Fax Client After Creating Mail Merge (188239)


The information in this article applies to:

  • Microsoft BackOffice Small Business Server 4.0
  • Microsoft BackOffice Small Business Server 4.0a
This article was previously published under Q188239

SYMPTOMS

After you create a Mail Merge in Microsoft Word 97 for Windows and you merge to Electronic Fax, which uses the Small Business Server Faxing client 1.0, the following error message may appear in your Inbox:
The Fax transport service failed to deliver the message to this recipient. Could not render all attachments.

CAUSE

This error occurs when "Send document as an attachment" is chosen in Word 97 for Windows.

RESOLUTION

To work around this problem, use the following steps to merge the document without the "Send document as an attachment" option:

  1. Open your mail merge main document.
  2. On the Tools menu, click Mail Merge.
  3. From the Mail Merge Helper, click Merge.
  4. In the Merge dialog box, change the Merge To box to Electronic Fax.
  5. Click Setup, click to clear the "Send document as an attachment" check box, and then click OK.
  6. Click Merge to perform your mail merge.
NOTE: The text in the e-mail message may not be formatted the way you want it to be formatted.

STATUS

Microsoft has confirmed this to be a problem in Microsoft BackOffice Small Business Server versions 4.0 and 4.0a.
Modification Type:MajorLast Reviewed:11/3/2003
Keywords:kbbug kbnofix KB188239
©2003 Microsoft Corporation. All rights reserved.