Dragging Compton's Interactive Encyclopedia Window Changes Color (188145)

SYMPTOMS

When you are using multiple monitors in Windows 98 and you drag the Compton's Interactive Encyclopedia window from your primary monitor to your secondary monitor, the window may become distorted and its colors may change.

CAUSE

This behavior can occur if your primary monitor (the monitor on which Interactive Encyclopedia starts) is using high (16 bit) or true (24 bit) color, and your secondary monitor (the monitor to which you drag the Interactive Encyclopedia window) is using 256 colors.

RESOLUTION

To work around this behavior, use either of the following methods:

Configure both monitors for the same color depth.
Configure one monitor for high color and the other monitor for true color.
Configure your primary monitor for 256 colors and your secondary monitor for high or true color.

For information about how to change the color depth when you are using multiple monitors, click Start, click Help, click the Index tab, type multiple, and then double-click the "Multiple display support" topic.

MORE INFORMATION

Microsoft has confirmed that this behavior is not caused by a problem in Windows 98, but may be caused by design changes in Windows 98. For more information about resolving this issue, contact the program's manufacturer.

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.