Encarta Encyclopedia: Error Message When You Attempt to View Collage (186857)


The information in this article applies to:

  • Microsoft Encarta 98 Encyclopedia for Windows
  • Microsoft Encarta Encyclopedia 99
  • Microsoft Encarta Reference Suite 99
  • Microsoft Encarta Encyclopedia 99 Concise Edition
  • Microsoft Encarta Encyclopedia Deluxe 99
This article was previously published under Q186857

SYMPTOMS

When you attempt to view a collage in Microsoft Encarta Encyclopedia, the collage may not be played. In addition, you may receive one of the following error messages:

Encarta Encyclopedia 99

Please restart Windows and run Encarta Setup again. Encarta will now exit.

Problem finding or loading files. Please close other programs and try again. If problem persists, run Encarta Setup again. Encarta will now exit.

Encarta 98 Encyclopedia

Problem finding or loading files. Please close other programs and try again. If problem persists, run Encarta Setup again. Encarta will now exit.

CAUSE

This behavior can occur if the audio or video compression codecs in Windows 95 are missing or damaged.

RESOLUTION

To resolve this issue, follow these steps to remove and reinstall the audio and video compression codecs in Windows 95:

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Add/Remove Programs.
  3. On the Windows Setup tab, click Multimedia, and then click Details.
  4. Click to clear the Audio Compression check box.
  5. Click to clear the Video Compression check box.
  6. Click OK, and then click Apply.
  7. Click Multimedia, and then click Details.
  8. Click to select the Audio Compression check box.
  9. Click to select the Video Compression check box.
  10. Click OK, and then click OK again.
  11. Close Control Panel.
If this issue continues to occur, please see the following articles in the Microsoft Knowledge Base:

141801 Troubleshooting Audio Codecs in Windows 95

142946 Troubleshooting Video Codecs in Windows 95

Modification Type:MinorLast Reviewed:11/30/2004
Keywords:kbenv kberrmsg kbprb KB186857
©2004 Microsoft Corporation. All rights reserved.