GW 2.0: Label Templates Misaligned on Some Epson Stylus Printers (185662)


The information in this article applies to:

  • Microsoft Greetings Workshop 2.0
This article was previously published under Q185662

SYMPTOMS

When you use the Epson Stylus 200, 400, 600 color printers to print mailing labels from Microsoft Greetings Workshop 2.0, the labels will appear to be misaligned. The template alignment guide for the labels will be shifted up and to the left, giving the appearance of the graphics and text frames being shifted down to the right. Labels will print correctly in spite of the incorrect display.

CAUSE

Greetings Workshop gets its layout information from the default printer driver. There is a communication problem between Greetings Workshop and the Epson printer drivers mentioned in the "Symptoms" section that results in template alignment guide being misplaced.

WORKAROUND

There are several workarounds. They are listed in order of preference.

  • Ignore the incorrect display. While the alignment template is incorrectly displayed, the graphics and text are placed correctly, and will print correctly on the label.
  • Install the most current Epson Stylus 800 Color printer driver (version 2.23) and select it as your default printer. It will print the labels correctly. If inconsistencies in quality of output occur, try the following step.

    • Use the Epson Stylus 800C printer driver to create the labels, but switch to the default printer driver for your printer just before printing the labels.
For information about how to contact Epson, query in the Microsoft Knowledge Base for one of the following articles:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Steps to Change Printer Driver Within Greetings Workshop

  1. Create mailing labels.
  2. In the "Print My Project" dialog box, click "Check here to change printer setup."
  3. Select correct printer driver for your printer. You will get a warning that "Your project's layout may have changed slightly if you switched to a printer with a different printable area." Click OK.
  4. Follow subsequent directions for printing labels.

MORE INFORMATION

The steps in this article will help you to print pre-designed labels. If you want blank labels, please use the following procedure:

  1. By using the steps in the "Steps to Change Printer Driver Within Greetings Workshop" section, create a sheet of pre-designed labels.
  2. Click to select a graphic element that you do not want to include on your label, and press the DELETE key.
  3. Repeat this process for each element you do not want.
Modification Type:MajorLast Reviewed:9/7/2001
Keywords:kbprb kbprint KB185662
©2002 Microsoft Corporation. All rights reserved.