XADM: AV in Dsamain.exe When Expanding or Scrolling Through Objects (185098)

SYMPTOMS

When you are expanding or scrolling through objects in the Exchange Administrator program, the Microsoft Exchange Directory Service generates an access violation (AV) and the service terminates.

CAUSE

One of the objects that is to be displayed to the screen in the Administrator user interface has a time attribute (When-Changed or When- Created) set to an invalid time (anytime before midnight, 1/1/1970).

RESOLUTION

To resolve this problem for versions 4.0 and 5.0, obtain the following version 4.0 post-SP5 hotfix.

To resolve this problem for version 5.5, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

STATUS

Exchange Server 4.0 and 5.0

Microsoft has confirmed this to be a problem in Exchange Server versions 4.0 and 5.0.

A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.

Microsoft has confirmed this to be a problem in Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 2.