Multiple Console Problems Occur If SBS Setup Is Cancelled (184751)

SYMPTOMS

Your cursor may change to an hourglass and even disappear when you try to run the Small Business Server (SBS) Administrative Console. Wizards may not function correctly and may cause multiple Java Script errors to occur. In some cases, the Manage Server option my not even be present from the Start menu.

CAUSE

Multiple problems with the Administrative Console, Java Script errors, and general functionality of the applications can occur if the proper check boxes are not selected after you cancel and restart the application setup portion of Microsoft BackOffice Small Business Server. When you install SBS, these boxes are automatically selected but will be cleared if setup is run again after you cancel.

RESOLUTION

To resolve this problem, select the following check boxes after you cancel setup and restart the installation (application portion) of SBS setup:

Crystal Reports
Internet Connection Wizard
Microsoft Active Server Pages
Microsoft Index Server
Microsoft Internet Explorer
Microsoft Proxy Client
Microsoft Proxy Server
Small Business Server

Other components can be selected as desired.

STATUS

Microsoft has confirmed this to be a problem in Windows NT Small Business Server versions 4.0 and 4.0a. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

When the Small Business Server portion of setup begins, the applications required for proper functionality of the Console are automatically checked and cannot be cleared. However, if setup is cancelled and the server is restarted, these required applications will not be selected. Actually, no applications will be selected and this requires that each one has to be selected manually. If the proper, required applications are not selected when setup is restarted, the Administrative Console will not function. The required applications for proper Administrative Console functionality are listed below and these must be manually selected after canceling and restarting the installation regardless of what is desired.

WARNING: If applications were previously installed before re-running setup, these applications must be selected again or they will be removed from the system.

One scenario where this may occur is when administrators want to add additional network cards and drivers after the Windows NT portion of setup is finished (and restart) before installing the applications.