OFF98: Remove Office Utility Stops If Microsoft Word Is Running (184445)

SYMPTOMS

If you run the Remove Office 98 utility while Microsoft Word 98 Macintosh Edition is running, the program may stop responding (hang).

CAUSE

The Remove Office 98 utility may stop responding if all of the following conditions are true:

Word is running. -and-
A document that you have never saved or that you have modified but have not recently saved is open. -and-
You run the Remove Office 98 program. -and-
You click Cancel when you are prompted to save the document. -and-
You try to start the Remove Office 98 program on the Application menu.

WORKAROUND

To work around this problem, manually force the Remove Office 98 program to quit. To force quit the program, press COMMAND+OPTION+ESC, and then click Force Quit in the message that appears.

If you want to use the Remove Office 98 program, save any open documents in Word, quit the program, and then run the Remove Office 98 program.

NOTE: If you press COMMAND+OPTION+ESC and you are prompted to force quit Microsoft Word, click Cancel. Then, press COMMAND+OPTION+ESC to try to force quit the Remove Office 98 program again.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

Remove Office 98 is a utility program that is used to remove Office 98 from a computer. This program is not installed with Office 98, and it is not installed by the Value Pack Installer. If you choose not to use the Remove Office 98 program, it does not affect the functionality of the Office 98 programs.

For additional information about removing Office 98 from your computer, please see the following article in the Microsoft Knowledge Base:

179861 How to Remove Microsoft Office 98 from Your Computer