OLEXP: Deleted Dial-Up Networking Connection Appears (184340)

For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

If you delete a Dial-Up Networking connection from your Dial-Up Networking folder, the deleted connection still appears when you are prompted to make a connection to your Internet service provider (ISP) after starting Outlook Express. Additionally you may receive the following error:

Unable to get the Dial up Networking information needed to dial <account name.> Please check the properties for this connection in the dial up Networking settings.

RESOLUTION

Verify that you have the appropriate Dial-Up Networking connection selected for your Outlook Express account. To do so, follow these steps:

In Outlook Express, click Accounts on the Tools menu.
Click the Mail tab or the News tab, and then double-click the account that you want to use.
On the Connection tab, click the Dial-Up Networking connection that you want to use in the "Use the following Dial-Up Networking connection" box.
Click OK, and then click Close.

This same behavior seems to effect Outlook Express 4.0, 4.01 and also the Win98 version.

STATUS

Microsoft has confirmed this to be a problem in Outlook Express version 4.01 Service Pack 1 and Microsoft Outlook Express version 4.01 for Windows 98.